I’m still your Agent after you close!

By mark-slade August 11, 2012

So many people think the agent’s job is done when the client has finished signing their mortgage and transaction docs at the closing table. Well, that just isn’t true for some of us.

Today, I received a call from clients because they were experiencing a leak in their attic and garage after some very heavy rains just one week after closing. While not as quick at a “State Farm Agent Jingle,” I turned around to see what was up. As it turned out, the water in the garage was mostly water that was coming from their car having just driven through a rain storm. We ended up proving this buy using a dog’s ball to see just which way the garage floor was slanted and how water might actually move.

We weren’t as luck with the attic where it appears the flashing around the chimney may have given way a touch to allow water to drip into their attic. Luckily, the drip was over the garage area and not a room with wood floors or a nice ceiling. And more fortunate is the hope that this will simply be a minor handy man quick fix.

One of my favorite “House Calls” were the time a client and friend called, they always appear to call me in their 2nd week of home ownership, to tell me his wife had taken the only set of keys to work in Brooklyn and he didn’t know how to get out of his home, drop their child off at day care and get to work himself. He wanted me to meet him in his driveway and he proposed handing me down his child and he would then jump out. Obviously, my new friend was so flummoxed by the key situation he failed to remember he had a deck off his kitchen. I walked around, knocked on his kitchen window and the minute he spotted me, he started laughing. Problem solved.

My other favorite “House Call” was the week after a closing where the seller was not very civil (i’m being polite). So, when my clients went to use their clothes washer and it didn’t “work,” I got the call. I had to remind them that washing machines need two things–electric for power and water to wash. Apparently, these clients, still remembering the poor behavior of the seller, forgot to turn the water lever to the ON position. Problem Solved; except it wasn’t, because a few days later the same clients then called again to tell me their basement was flooded from the washing machine. Once again, I ran over. The moral of this story is: Not to put your laundry bag in the slop sink where the washing machine drains out, as they covered the drain and displaced the volume in the sink, forcing a load’s worth of water to run over the sides of the slop sink and into their floor.

My long time area friends are always in amazement that I respond to these calls and I always take exception to their point of view. My business model is to provide top notch service to my clients and hopefully new found friends, so when they have any type of needs, recommendations, concerns, they know they can call me and i will be there for them. This often leads to referrals which make a Realtors life so much easier and more enjoyable.

Mark Slade
Keller Williams
Good Homes

Selling a Maplewood/South Orange/Millburn/Short Hills area home involves many steps and having an experienced Maplewood New Jersey Real Estate Agent and Realtor®, specializing in the Bedroom Communities of New York City in Essex/Union County— Millburn, Short Hills, Montclair, West Orange, South Orange, Livingston, Maplewood, Springfield, Summit, Madison, Chatham, Scotch Plains, Fanwood, Cranford and Westfield–by your side will make the transaction run a lot smoother. I would love to be your Maplewood/South Orange New Jersey Area Real Estate Professional! I assist both buyers and sellers in the Bedroom Communities of New York City, mostly served by NJ Transit’s Mid-Town Direct Train Lines, offering commutes of 45minute or less to NY Penn Station, with either the purchase and or sale of residential real estate.

As an Accredited Buyer’s Agent (pending), I have received special training to guide and educate you through the entire home buying process. From start to finish, I listen to your needs and desires in what you would like and take the information you give me to find you home. My GO-TO team can provide you the best in Real Estate advice with regard to attorney choices, Home Inspectors and Mortgage Loan Officers

As your Maplewood/South Orange/Millburn/Short Hills/Essex/Union County New Jersey listing agent I am well versed on as your local expert in all things in the Maplewood and South Orange area Real Estate Market. You can expect personalized service that includes a detailed consultation on how to best position your Mid-Town Direct home to be competitive in today’s market with training to provide my clients with an in-depth Advanced Comparative Market analysis, and advice on staging. As my office’s technology officer as well as both a Zillow Platinum Premier and Trulia Premier agent, I use the latest and most up-to-date marketing methods to get your home in front of as many buyers as possible. Being your New Jersey Real Estate Agent and Realtor ® not only involves just finding the home or selling the home, but being your guide, negotiator, advisor and advocate and making sure that your needs and goals are met. Being your New Jersey Essex/Union County area Realtor® (with a little bit of Morris Cty thrown in for good measure) is one of my truest passions, and “Helping You Find Your Dream Home” is my number one priority.